Payment
WD Designs, LLC accepts Visa and Mastercard payments for goods and services.   Cashier checks are also accepted via mail, but orders will not be filled until checks are cleared. Please contact us directly for non-shopping cart orders.


Privacy & Security
WD Designs, LLC does not share information collected through this Web site and keeps all transactions confidential.  All information collected is used solely for the purpose of order fulfillment.


Exchange and Refund Policy
All returns are to be made within 30 days of original receipt proof-of-purchase, provided the item is being returned in new condition.   The item returned needs to be accompanied with receipt and returned undamaged in original packing.  If an item is being returned in exchange for an item of greater value, the retail difference and applicable sales tax are required.

All returns need a Return Authorization number to be accepted.  Please call 703-408-6772 for a Return Authorization number and shipping address.

A credit will be made to your account for the item purchase price minus a $15.00 return fee.  Additionally, shipping charges will not be credited.

Please allow 2-4 weeks for all returns/exchanges.


Warranty and Repairs
Within 90 days of purchase, an item may be returned for replacement due to a manufacturer's defect with accompanying receipt.  A returned piece will be repaired or replaced.  If a replacement item is not available, the Customer may choose another item of equal or lesser value.  If an item is being returned in exchange for an item of greater value, the retail difference and applicable sales tax are required. Additional shipping charges will not be incurred.

Please note, slight irregularities and variations in silversmith work and or in stone colors and inclusions are characteristic of the uniqueness and individual hand craftsmanship of the product and should not be considered a defect.

All other repairs outside of the warranty period, or not due to faulty workmanship or materials, will be fixed at the standard re-stringing fees.  If components have been lost and require replacement, a quote will be provided prior to replacement.  Shipping will be at the expense of the customer.


Resizing & Re-stringing Fees
A minimal resizing fee of $15.00 per strand is incurred when bracelets or necklaces need to be restrung due to incorrect sizing or repair outside of the warranty period.  These costs cover time and materials for the change or repair.

Before ordering an item, please be sure to look at our sizing guide so that you don't have to incur this additional expense.


Shipping requirements for repairs and resizing
Any item being shipped back to WD Designs, LLC for repairs or resizing should be sent back in original packing materials or protective bubble wrap packaging and include a copy of the invoice and letter specifying the needed repairs.  Before shipping, call WD Designs, LLC at 703-408-6772 for an Authorization Number and shipping address. Shipping will be at the expense of the customer.